Evaluation

In delivering Coaching for Health over the last eight years, we have been capturing data on the impact with participants to demonstrate impact, and ensure learning and ongoing improvement. Our programme aims to develop the awareness and capability of participating health professionals with regards to their conversational skills with patients and clients. By having more effective conversations this leads to developing: openness, trust, understanding, motivation and confidence on the part of the patient or client with the following intended outcomes:

  • Increased levels of self-efficacy amongst patients
  • Higher rates of concordance with co-created management plans
  • Better health outcomes
  • Reduction in frequency of unnecessary appointments in primary and secondary care
  • Higher patient satisfaction of clinical settings
  • Enhanced health professional satisfaction due to more ‘meaningful conversations’ and a more appropriate distribution of responsibility

The following sample charts and statistics represent the combined evaluation results from 450 trainees (out of well over a thousand we have trained) over the last three years. We use a replicable three questionnaire system for participants – pre-training, post-training and 3-5 months follow up – designed by the Tavistock Institute and aimed at making data comparable across health coaching programmes.

Sample feedback from trainees:

“Found it very beneficial, relevant and empowering. The trainers are clear leaders in their field.”

“Thanks for an amazing course. This training should be mandatory for all GP trainees, trainers, appraisers. It’s so incredibly useful. Really well delivered with good balance of practice and group discussion. I hope it continues to be funded.”

“Coaching has helped me recognise the limitations of my ability to help in certain situations, reducing my stress levels. It also helps me stay positive and solution orientated when facing problems of my own.”

“This course was one of the most engaging, interesting courses I have ever been on. Very well presented and taught with good materials. Detailed explanations with plenty of activities through the 2 days. I would like to learn more. Thank you!”

“It’s an essential and excellent course and I hope it spreads to mainstream undergraduate and postgraduate health education.”

“I would recommend it to any clinician. Everyone should go. It was one of the best courses I have been to in ages.”

Sample case studies:

“A woman who came in with general problem. We quickly homed in on what was important to her and empowered her to approach social services for support. All done in 10 mins and she left looking happy and listened to. Could have taken me 30 mins, blood tests, repeated consultations to follow up etc. and felt unsatisfying to me.” – GP, North Central London

“Coaching a patient who wanted to lose weight. Didn’t know where to start: disliked the gym and exhausted from traditional advice given. They agreed to make smaller changes which made the problem seem more manageable. For me, this took the pressure off trying to find a solution as the patient was able to find one herself. The initial change helped her feel more motivated to change other aspects of her diet and lifestyle.” – Pharmacist, London

“Two people with mental health difficulties: felt lost, angry and both faced a personal conundrum. Coaching helped them clarify their goal and how to achieve it. Both felt relieved and happy and so did I. Both could have escalated and ended up in crisis but a little conversation averted anything serious happening.” – Community practitioner, North West London

“A young gentleman that had not left his home for two years has been able to leave his home on a daily basis after the use of coaching techniques. Giving him the opportunity to think and take responsibility about ‘how to make changes’ impacted him immensely. He continues to make good progress.” – Occupational Therapist, North West London

“22 year old anxious student. Comes to discuss options and asks me to consider if she has a diagnosis of anxiety and if she should start medication. Discussion around options for management and encouraging patient to identify triggers. Felt overwhelmed by many triggers so suggested she chose one. Further discussion around this trigger (lack of sleep) – around her identifying barriers and solutions. Chose one option (to increase exercise). Follow-up appointment: sleep is improving and patient feels able to address more triggers to anxiety. Good example of self-managing anxiety.” – GP, North Central London